SHOPPING INFORMATION

How do I maintain eternal flowers?

Don’t water; don’t touch it with your hands; don’t let the sun shine; if there is dust, you can use a hair dryer to blow it off gently with cold air

How long can preserved flowers be kept fresh?

Generally 3-5 years, good maintenance can save longer.

Are the flowers handmade?

All of our flowers are handmade by florists, so there may be slight differences in each product, which is normal.

Is the color of the flower on the picture the same as the actual one?

All our pictures are taken under the light, so there will be some color difference, but the color difference is small.

Are Preserved Flowers Fragile?

Preserved flowers are fragile. We will be very careful when packing, the flowers are packed in boxes after being fixed. Petals may fall due to bumps during transportation, which is unavoidable.

Are the flowers all the exact size?

The size of the flower material is within the specification range. Since the flower material is processed by the natural growth of flowers, there will be different batch sizes, but they will all be within the normal range of their size specifications.

What should I do if I receive a damaged or wrong product?

Please take a photo and send it to us. After confirmation, we will refund or reship the product.

Do you accept return and refund?

We accept returns or refunds due to product quality issues. If after receiving the goods you find that it is due to the poor quality of the product itself, please contact us immediately and we will offer a solution.

PAYMENT INFORMATION

When payment method do you accept?

We accept credit card and PayPal payments. All payment channels are safe and reliable, please rest assured to buy.

Do you accept wholesale? We want large orders, is there any discounts?

Yes, we accept any kind of wholesale orders, we will recalculate the price according to the quantity, please contact us for the details.

How long will the delivery take?

Delivery time=processing time+shipping time. Usually we will ship out in 3 days. The average shipping time is 7-12 days. It depends on your region and country. All our packages are sent from China and you can track them anytime after they are sent.

Can I change or cancel my order?

Yes. If you ordered the wrong products or unwanted products, please contact us in time before they ship out.

How to track my order?

When we shipped out the package, you will receive an email invoice, you can track the order there or by clicking the link: order tracking